Frequently Asked Questions
If you can't find an answer to your question, get in touch.
Printable Planners
What are printable planners?
Printable planners are a type of digital product. When you purchase a printable planner from Puffin Pages Co, no physical items will be shipped to you.
Instead, you will receive an email with a link to download the files you have purchased. You can then download the files and print as any copies as you need for your own personal use.
Where can I find the link to download my purchase?
You can find the link to download your purchase in two places:
- On the post-checkout page; and
- In the email sent after the order is confirmed.
Please ensure the email you have entered is accurate. If you can't find the email, please check your spam folder or contact us to have the email re-sent.
Some sizes may not be available as instant download. Instead, the file will be emailed to you within 1-3 business days of purchase. The sizes that are not available instantly are marked **.
What files are included with the printable planners?
Each printable planner comes with a zip file which contains three PDF files:
- Spread: two or four-per-page layout with crop marks for printing on A4 or Letter size paper and trimming.
- True Size: one-per-page layout with crop marks for printing on A4 or Letter size paper and trimming.
- True Size (No Marks): one-per-page layout without crop marks for printing on pre-cut paper.
I'm having trouble printing the files.
Refer to our printing guide for a comprehensive step-by-step on how to print our printable planners.
You can also refer to this blog post on common printing issues and how to fix them.
If you are still facing issues, please get in touch and we'll do our best to help.
Can I edit the designs?
You can make minor edits to the designs such as adding lines, text or colour. We recommend using PDF editors such as Adobe Acrobat DC.
Edited designs still fall under Puffin Pages Co’s Terms of Use and are for personal use only.
Shipping
How long will it take for my order to arrive?
You can find out about our latest processing times and estimated delivery times in our Shipping Information page.
Please note that the delivery times are estimates provided by the Royal Mail and cannot be guaranteed.
Standard shipping does not include a tracking number.
For international customers (outside of the UK), we highly recommend opting for Tracked shipping to minimise the risk of your parcels getting lost, stolen or wrongly delivered.
My order has not arrived within the estimated delivery time.
We’re sorry your order has not arrived!
If the delivery address is outside of the UK:
Your package may have gotten delayed at customs. We suggest giving it a few more days to turn up.
In the meantime, you can also check with neighbours or other members of your household in case the package has been misplaced.
If it has been 4 weeks or more since receiving your shipping confirmation email, please get in touch and we will either provide a refund or send a replacement. Your package would be considered a lost package at this point.
If the delivery address is within the UK:
If it has been 10 days or more since receiving your shipping confirmation email, please get in touch and we will either provide a refund or send a replacement. Your package would be considered a lost package at this point.
I made a mistake with my order/There is an error with my order.
Please contact us as soon as possible after placing or receiving your order and we will do our best to fix any errors or issues.
Size Request and Custom Orders
The size I want is unavailable.
If you would like to purchase a design that is not available in your preferred size, you can place a size request order via our custom order page.
Size request orders are currently only available for printable planners.
Do you do customisations or custom designs?
Yes. We can make adjustments to existing printable planners available in the Puffin Pages Co shop or create a brand new design specifically crafted to meet your planning needs. We can also add dates to any existing printable planners.
To place a custom order, head over to the custom order page.
Can you print my custom planner design for me?
At this time, we are unable to accommodate printing requests for custom orders.
Feel free to reach out to us and we can let you know if this changes.
The design/size I want is only available as printable. Can you print them for me?
At this time, we are unable to accommodate printing requests.
Feel free to reach out to us and we can let you know if this changes.