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Frequently Asked Questions

If you can't find an answer to your question, get in touch.

Digital Products

Puffin Pages Co sells printable planner pages and inserts, which are a type of digital product. 

When you purchase a digital product from Puffin Pages Co, no physical items will be shipped to you. Instead, you will receive a link to download the files. The files will be in PDF format. You can then download the files and print as any copies as you need for your own personal use.

Additional information on how to download and print the files can be found below.

What are printable planners?

Read our Introduction to Printable Planners here for a quick-start guide.

How do I purchase the products?

Click on the product that you'd like to purchase, select the size that you need and add it to cart. When you're ready to checkout, click on your shopping cart and follow the checkout process.

A complete list of sizes on offer can be found below. If you're unsure of what size you need, contact us and we'll be happy to assist.

Where can I find the link to download my purchase?

You can find the link to download your purchase in two places:

  1. On the page after checkout is completed; and

  2. In the email sent after the payment is completed.

Please ensure the email you have entered is accurate. If you can't find the email in your inbox, please check your spam folder or contact us to have the email re-sent.

What software do I need to print the files?

The files will be in PDF file format contained within a ZIP file. We recommend using the latest version of Adobe Acrobat Reader to open and print the files, which can be downloaded for free here.

How do I print the files?

Test inserts and printing guides are available here. The printing guides offer a comprehensive guide on how to print the files from Puffin Pages Co. Contact us if you still need support with printing.

Can I edit the inserts?

You can make minor edits to the inserts such as adding lines, text or colour.

Edited inserts still fall under Puffin Pages Co’s Terms of Use and are for personal use only.

Shipping & Delivery (Physical Products)

In addition to digital products, Puffin Pages Co also sells printed planner inserts. These are physical products that will be shipped to you.

How long will it take for my order to be delivered?

You can find out about our latest processing times and estimated delivery times in our Shipping Policy. Please note that the delivery times are estimates provided by the Royal Mail and cannot be guaranteed.

We highly recommend opting for shipping with tracking to minimise the risk of your parcels getting lost, stolen or wrongly delivered.

How can I get free delivery?

All orders for printed inserts that are above £50 GBP are eligible for free delivery with tracking.

I made a mistake with my order/There is an error with my order.

Please contact us as soon as possible after placing or receiving your order and we will do our best to fix any errors or issues.

Discounts, Freebies and Newsletter

Where can I find discount codes?

The best way to be notified of the latest sales and discount codes is via the newsletter. You will also receive 10% off discount code when you subscribe to the newsletter here  or via this signup page.

We also update Puffin Pages Co's Instagram page with any new discount codes.

How do I apply the discount code?

You can claim the discount by typing in the discount code at the checkout page.

How can I access freebies?

A number of free printables can be accessed on the Freebies page. To download the freebies, just select a size, add it to your shopping cart and when you're ready to checkout, you can proceed to the checkout page.

You can also subscribe to the newsletter to get notified of new freebie releases.

How do I subscribe to the newsletter?

You can subscribe to the newsletter on the Home page, during the checkout process or via this signup page.

How do I unsubscribe from the newsletter?

At the bottom of the newsletter sent to your inbox, there is a link that you can click to unsubscribe. Alternatively, contact us to have your email removed from our subscribers list.

Sizing Details and Custom Requests

Sizing details.

Pocket: 3.19 in x 4.72 in
A6: 4.13 in x 5.83 in (105 mm x 148 mm)
Personal: 3.75 in x 6.75 in
Personal Wide: 4.75 in x 6.75 in
Mini HP: 4.625 in x 7 in
A5: 5.83 in x 8.27 in (148 mm x 210 mm)
Half Letter: 5.5 in x 8.5 in
A4: 8.27 in x 11.69 in (210 mm x 297 mm)
Letter: 8.5 in x 11 in

Do you take size request orders?

Yes. If you would like to purchase an insert that is not available in your preferred size, you can place a size request order.

The price for a size request order is the price of the original insert plus a flat £1.50 GBP charge. The average processing time is 1-3 business days.

Open this page to place a size request order and follow the instructions provided on the page.

Do you take custom orders?

Yes. We can make adjustments to existing inserts available in the Puffin Pages Co shop or create a brand new insert specifically designed to meet your planning needs.

To submit a custom order request, open this page and follow the instructions provided.

Please note that, due to copyright, we may refuse a custom order request if the design is too similar to a design from other insert or planner shops.

How much does a custom insert cost?

As a guide, the price list is as follows:

£3 GBP
  • Minor adjustments to the inserts available in the Puffin Pages Co shop, including adding or removing text, lines or sections.
£5 GBP
  • Size request orders with minor adjustments.
  • A new insert that is based on one or more inserts available in the shop, a brand new design or your own design.
£8+ GBP
  • A set of new inserts (with 3 or more unique pages).
  • A new insert with complex components such as dated, fillable or editable.

Please note that this price list only serves as a guide. The final price will be provided after you have submitted the custom order form.

How can I access and download the custom insert?

Your custom insert will be delivered via email. As a guide, the average processing time for a custom order is 1-3 business days within receipt of payment.

We'll use the email you provide at checkout to deliver the custom insert. Please ensure that the email address entered is accurate.

If you can't find the email after 3 business days, check your Spam folder or get in touch so we can re-send the email.

What if there is something I want to change about my custom insert?

Each custom insert comes with one free revision. You can claim the free revision within 14 days of receiving the email with your custom insert.

To claim the free revision, simply reply to that email and we'll get back to you with the revised custom insert.

Can I include multiple custom inserts as part of one order?

Yes, you can include multiple custom inserts as part of a single order. Be sure to include the details of all custom inserts in the custom order form. You can also submit multiple custom order forms if that is easier.